Yes, the channel is open so that different actors in the business ecosystem can help detect unlawful activities. In any case, if they are complaints about the service offered, there are other channels enabled to submit such complaints.

To ensure the highest level of anonymity when submitting an anonymous report, please consider the following tips:

• Be cautious not to include any personal identifiers in your report or in any documents you attach as evidence.
• Avoid submitting the report from a device connected to the company's network or any mobile phone using the corporate Wi-Fi. While our system does not log information, your submission could still pass through company control systems like proxies or firewalls, which might be configured to track the services you access.
• Consider using the TOR browser, an open-source tool that anonymizes your IP address, for added privacy.

For security purposes, only you will have knowledge of your access code and password. If you misplace them, you'll be unable to track the progress of your report. However, this does not affect the report's processing; it merely means you won't be able to monitor its status or supply additional details if requested by the company.

During the reporting procedure, you have the option to disclose your personal details. Should you choose to remain anonymous, it will be necessary for you to self-monitor the status and outcome of your report via the reporting platform. You will be issued a unique number to track your report's progress. Please note that this platform is separate from the company's systems and does not log the IP address of your connection.

Acts carried out by a legal representative or employee of Monkimun Labs S.L., for the direct or indirect benefit of Monkimun Labs S.L. that may constitute crimes or serious administrative offenses as defined in Spanish or European Union regulations or conduct that is contrary to Monkimun Labs S.L.'s internal regulations.

The whistleblower channel operates on an external platform, https://ithikios.com. This company receives the reports and automatically sends them to the company for evaluation. ithikios servers are located in European data centers. Your data is encrypted to avoid intrusion risks as much as possible.